Knowledge Base

  1. Hardware Support:
    • Computer/Workstation Troubleshooting
    • Printer and Peripheral Device Issues
    • Mobile Devices and Tablets
    • Network Equipment (Routers, Switches)
  2. Software Support:
    • Operating System Issues
    • Application and Software Errors
    • Software Installation and Updates
    • License Management
  3. Network and Connectivity:
    • Internet Connectivity Problems
    • Wi-Fi and LAN Issues
    • VPN and Remote Access
    • Network Security Concerns
  4. User Access and Accounts:
    • Password Resets and Account Lockouts
    • User Account Setup and Management
    • Email Account Issues
    • Access Rights and Permissions
  5. Data Management:
    • Data Backup and Recovery
    • Cloud Storage and File Sharing Issues
    • Database Management
    • Data Security and Encryption
  6. Security:
    • Virus and Malware Response
    • Security Patch Deployment
    • Phishing and Security Threats
    • Firewall and Intrusion Detection Systems
  7. Communication Systems:
    • Email System Management
    • VoIP and Telephony Issues
    • Video Conferencing Support
    • Instant Messaging and Collaboration Tools
  8. Preventive Maintenance:
    • Regular System Diagnostics
    • Hardware Cleaning and Maintenance
    • Software Update Checks
    • Performance Optimization
  9. Helpdesk and Ticketing:
    • Ticket Management
    • Customer Service and Support Queries
    • Follow-up and Feedback Collection
    • Reporting and Analysis of Support Requests
  10. Training and Documentation:
    • User Training Sessions
    • Creation of Help Guides and FAQs
    • Documentation of IT Processes
    • New Software or Hardware Rollout Information
  11. Procurement and Inventory:
    • Hardware and Software Purchasing
    • Inventory Management
    • Vendor Management
    • Warranty and Service Agreements
  12. Project Management:
    • IT Project Coordination
    • System Upgrades and Implementations
    • Cross-Departmental IT Initiatives
    • Technology Roadmap Planning

Software we use.

PRTG Network https://www.paessler.com/

Firewalls / Services https://www.sonicwall-sales.com

Backup Services https://www.novabackup.com/

Help Desk https://txtechnology.net/Support/

Remote Support Link https://rustdesk.com/

VM for OS and Linux https://www.virtualbox.org/wiki/Downloads

Businesses struggling with software cost

Office Suite on a budget. https://www.openoffice.org/download/index.html